Shipping Policy

Last Updated: July 19, 2026

1. About Shipping

Welcome to Cretzo. This Shipping Policy explains how orders are processed, packed, shipped, and delivered through our marketplace.

Cretzo partners with Shiprocket and its network of trusted courier partners to provide reliable shipping services across India. Orders are fulfilled by our sellers and delivered through Shiprocket's logistics network, ensuring efficient tracking and nationwide delivery.

2. Shipping Coverage

Cretzo currently delivers products across India through Shiprocket's courier network.

Delivery availability depends on the serviceability of the destination PIN code. Some remote or restricted locations may have limited delivery options.

3. Order Processing

Once your order is confirmed:

• Sellers prepare and pack your order.
• Orders are handed over to Shiprocket's courier partners for delivery.
• Handmade, personalized, or made-to-order products may require additional processing time, which will be displayed on the product page.

Processing times may vary depending on the seller and product type.

4. Delivery Timeline

Estimated delivery timelines are:

Delivery timelines begin after the seller dispatches the order.

These timelines are estimates and may vary due to courier availability, weather conditions, public holidays, operational delays, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated automatically based on factors such as:

• Delivery location
• Package weight and dimensions
• Seller location
• Courier availability
• Promotional offers

Applicable shipping charges (if any) will be displayed during checkout before payment.

Some products may qualify for Free Shipping, as indicated on the product page.

6. Order Tracking

Once your order has been dispatched:

• A tracking ID will be generated through Shiprocket.
• You will receive shipment updates via Email, SMS, WhatsApp (where available), or your Cretzo account.
• Customers can track their orders directly using the tracking information provided.

7. Multiple Shipments

If your order contains products from multiple sellers, each seller may dispatch their products separately.

As a result:

• Multiple tracking numbers may be generated.
• Products may arrive on different dates.
• Shipping timelines may vary depending on seller locations.

8. Delivery Attempts

Courier partners generally make up to three delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to the seller.

Additional shipping charges may apply for re-dispatch, where applicable.

9. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Courier operational delays
• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• High order volumes
• Incorrect shipping information provided by the customer

Cretzo and Shiprocket cannot guarantee delivery within the estimated timeframe.

10. Lost or Damaged Shipments

If your shipment is lost or arrives damaged:

• Notify Cretzo within 48 hours of delivery or the expected delivery date.
• Provide photographs of the damaged package or product, where applicable.
• We will coordinate with the seller and Shiprocket to investigate the issue.

Eligible cases may qualify for a replacement or refund in accordance with our Return & Refund Policy.

11. Contact Us

Cretzo Customer Support

Email: support@cretzo.com

Phone: +91 7290024349

Address: Gurugram, Haryana, India